Important: Appointment Request Triage via AccuRx
Patient Triage, The Way Forward
We have a Mix of skilled and experienced staff including General Practitioners, Advanced Care Practitioners and Physician Associates that are available to consult with. To enable appropriate use of these staff and to facilitate access for urgent and routine appointments we use a triage system with an on call clinician for same day booked appointments alongside booked routine appointments. Our Care Coordinators will email or phone you with a response to your online request, within 24 hours but usually within a few hours, depending on demand.
To access these clinicians, you submit a request via the link below
Provide as much information as possible about your symptoms/problem in the boxes provided
Our Care Co-ordinators will triage your request in, order of receipt, book a slot with the most appropriate clinician and will call/email you with the details of the appointment. This is likely to be a telephone assessment but could be a face to face appointment.
If you are given a face to face appointment for symptoms that could be related to covid you may be asked to wear a face-mask when attending the surgery
We start early so expect a call from 7.30am until 6.30pm (7.00pm on Thursdays).
When replying to your online request our GPs or NP will respond in one of the following ways:
- Directly to you via text with advice
- Telephone you with advice
- A face to face appointment may be offered if necessary
- A Receptionist may telephone you with advice from the GP
If you are asked to collect a prescription, medical certificate or letter please come after 1pm to allow time for the GP to complete this request
If you do not have internet access or need support, please call the surgery on 020 8856 1770 and pick option 6 to speak to Reception who will do a request on your behalf
We are receiving unprecedented amounts of online requests (around 900 per week) and all our staff are working hard to deliver a safe and timely service to all our patients. Help us to help you by accessing the ‘Self-Care & Self-Management Advice’ area on our website which gives current advice and 1st line treatments for many health problems. You can also try a local pharmacy for advice about a range of conditions. Please try this advice before submitting an online request.
If you feel your problem has become more urgent you can access NHS 111 online via NHS 111 online or telephone 111 for advice.
AccuRx
Contact your doctor online with AccuRx and get help by the end of the next working day or sooner.
Using AccuRx when the surgery is closed
If you require support when the surgery is closed (including weekends and bank holidays) you can still use the AccuRx service for self-help and pharmacy advice regarding your condition.
If you have a medical problem and you're not sure what to do, please use the 111 online service: NHS 111 online
As always for immediate emergencies, call 999.
NHS App
Quick, easy and secure.
- Contact a GP
- Order repeat prescriptions
- Access your GP records
Find out more on our Online Services page.
Self-Referral NHS Health Services
Did you know that there are some free NHS health services you can access without needing an appointment with your GP? This is called self-referral and could help you find the care you need quicker and more easily than going through your surgery.
You can often self-refer for drug and alcohol problems, antenatal care, mental health, physiotherapy, health weight and stop smoking services, as well as many more. To see a list of what services are available in Bexley, please visit: https://bexleywellbeing.org/services/self-referral/
Friends and Family Test
Our Contact Details
174 Bellegrove Road
Welling
Kent
DA16 3RE
Telephone: 020 8856 1770 (pick from the options)
Email: bellegrove.surgery@nhs.net
Telephone System
For speedier connection, our main number 020 8856 1770 offers several options. They are:
- 1 for Appointments
- 2 for the Medical Secretaries
- 3 for Anti-coagulation Service
- 4 Practice Manager – Kim Hunt
- 5 Assistant Practice Manager
- 6 Reception or Results
- 7 Prescription Queries
About Us
This Primary Health Care Team will work to provide a quality service to meet the health needs of the people it serves. The team and patient will achieve this by working in partnership, each with a clear understanding of the other's needs.
Given this co-operation the team will undertake to meet the commitment defined in this website. We operate a non-discriminatory policy (please ask for a copy if you wish).
Patient Survey & Action Plan
View our patient survey and action plan
Online Booking
At Bellegrove Surgery we recognise that being able to book appointments in different ways is important to our patients.
Sign up for Patient Access and you will be able to book appointments with our GPs and order repeat prescriptions with the click of a button. Please go to our Online Services page to learn more about Patient Access or ask one of our staff who will be happy to help.
You can also request an appointment with a nurse via our email at bellegrove.surgery@nhs.net. Please specify what the appointment is for so we can book with the appropriate Practice Nurse or Health Care Assistant. Please bear in mind, our email is checked twice daily at 8.00am and 2.00pm.